FREQUENTLY
Asked Questions
ABOUT
Our online store provides authentic software product keys at highly discounted prices, with up to 98% off the regular market price. We offer a full lifetime guarantee on all lifetime licensed software, and you’ll receive your product keys immediately after payment.
To ensure authenticity, we only download products from the official manufacturer’s download link and activate them using official activation methods. When you purchase software from us, it’s the same as purchasing it from the official online store.
When you purchase, you will only receive the product key. CD Installer, Manual and Box are not shipped. Who need those anyway? You can simply download the latest version of the software and read its corresponding manuals and documentations from its official download link we will provide with the instructions.
We guarantee that all of the product keys we sell are 100% genuine, unused, and functional, or you’ll get your money back. You can have confidence in the authenticity of your purchase because you’ll download the software from its official download link and follow the official installation instructions. Once you enter the product key or account credentials, if prompted, the software should automatically activate.
Fake product keys are easy to identify. The installation process may be suspicious, such as disconnecting from the internet before entering the product key or running a virus-ridden program to activate the product. Even a minor deviation from the official installation instructions is a red flag for fake software.
As long as it is an existing software product, we can surely get it for you. However, some products have little demand for us to place them on our online shop. If you are specifically looking for a certain product not on our store, let us know and we will see what we can do.
PURCHASING
No. You can purchase without registration but we highly recommend registering for easier checkouts in the future and to have an access to your purchase history which includes the list of all product keys you purchased. Do take note that we have 99% repeat buy rate so we are somewhat certain you will purchase from us again soon.
To register, go to https://sookey.shop/my-account/ and click the register button. Simply enter your email address and password. Ensure that your email is correct as we will use it primarily to send your product key or account credential.
Go to the home page or the shop page where you see the products. Mouse over the product and click add to cart below the product photo. Alternatively, simply click on the product photo and you will arrive in the product page. Click add to cart.
Once your are finished adding products you want to purchase in your cart, simply click the cart icon on the upper right portion of the screen and click checkout. Fill up the required information and select the appropriate payment method that you want. Click place order. Depending on the selected payment method, follow the succeeding instructions that will show on your screen.
We have a limit of five product keys per product per client per day. Once we receive proof of payment, we’ll instantly issue these keys to you. If you order more than five product keys per product, delivery may take a few minutes to a few hours. Ordering more than 10 product keys per product may take up to 12 hours to fulfill.
To ensure smooth and efficient delivery, it’s best to inform us in advance if you plan to purchase in bulk. This way, we can plan ahead, prepare your order, and issue all product keys immediately after receiving proof of payment.
If you purchased a product key and encountered an issue and simply want to ask a few questions, you can always email us at contact@suolkey.shop.
SHIPPING AND PAYMENTS
Our preferred payment method is Express Checkout via Credit cards .
Purchasing using Express Checkout allows your order to be sent almost immediately after you sent the payment.
As mentioned in the previous section under Purchasing, when purchasing more than 5 product keys, please allow us sufficient time to fulfill your order. Usually, it will just take less than an hour to receive your entire order. For purchases of more than 10 product keys, it might take us up to 12 hours to fulfill your order.
It is always a great idea to inform us ahead of time that you are planning to purchase in bulk to allow us to prepare our stock and fulfill your entire order instantly upon payment.
REFUNDS AND RETURNS
Once a product key is issued, it is not anymore refundable or exchangeable except in a very rare scenario wherein the product key was determined to be defective. A common mistake that occurs in almost all cases of a non working product key is due to an invisible space accidentally copied when the buyer copy-pasted the product key.
Example: The product key is 1111-2222-3333. The buyer will highlight the product key but mistakenly highlighted the space between “is” and “1111” thus, pasting *1111-2222-3333 where the asterisk (*) represents the copied invisible space.
However, in extremely rare scenario that the product key was determined to be defective, you have an option to replace the product key or get a full refund as promised. Do take note that a reporting a non working product key is very difficult to prove as the key can be validated officially.
If the product key was already issued, this is not anymore exchangeable for another product nor refundable. It is very important to be certain that you are purchasing the correct products before checking out.
If a product key was not yet issued, Contact Us immediately. We would simply cancel your order so you can order the correct product.
For any other issues not touched by our FAQs section, you can always send us a message or email us at contact@suolkey.shop.